At Redeye Vapour we will do our utmost to resolve any issues you are having with your purchase. Please contact us and we will discuss further your options. All electronic cigarette components have a limited life span and will eventually need to be replaced.
Atomizers and Cartomizers have a dead on arrival warranty, please let us know with in 24 hours of receipt if you item is damaged or faulty and we will replace it or refund where possible.
eLiquids cannot be returned if they have been opened if we have sent out the wrong order we will send out a replacement immediately. All batteries have a 6 month warranty that covers electrical faults, please note E-Cigs batteries can be fragile and we will not cover physical damage or wear and tear. If the battery is DOA or faulty within 28 days email us and we will send out a replacement.
Any advanced Kit with a 6 month warranty But not Mechanical Mods, the warranty for these devices will not cover physical damage or wear and tear. All chargers and batteries also have a 6 month warranty.
All products are thoroughly checked and tested before they are dispatched to our customers. However, we also know there is a small chance that a product could arrive dead or faulty, if this is the case please inform us immediately to arrange an exchange.
Returns are to be paid by the customer. We will refund the customer if the item is faulty or if the item was sent out wrong but if the customer changes there mind about a product they will have to pay the postage charge If you have any questions please use the contact us page If you wish to return an item, please email us providing the following information.
– Order number
– Reason for return (faulty, change of mind, etc.)